Support

What TrayPal is

TrayPal is a dining app for college students: the live menu at your dining hall, ratings and reviews from people who ate there, a student community, and optional meal and nutrition tracking. It is on the App Store for iPhone and on the web. TrayPal is an independent product based in Connecticut, USA. It is not run by your school or by your school’s dining provider, and menu data comes from the dining provider and can lag or be wrong.

Contact

One address for everything: bugs, wrong menu items, account problems, privacy requests, reports, and appeals. Write to support@traypal.app from your school email if it concerns your account, so we can match it. In the app, Profile, then Settings, then Contact support opens a new email to the same address.

Delete your account

In the app: open Profile, tap Settings, scroll to the bottom and tap Delete account. You type a confirmation and the account is deleted right away: your profile, posts, Polls, comments, ratings, reviews, photos, meal logs, body metrics, coins and notification settings are all gone, and this cannot be undone.

The website has no delete button yet. If you cannot get into the app, email support@traypal.app from your school address with the subject line “Account Deletion Request” and we will delete the account within 30 days. The Privacy Policy (Section 6.2) lists exactly what deletion removes.

Common questions

I picked the wrong school. How do I change it?

Open Profile, tap Settings, then School, and pick again. The menus switch right away. Your account belongs to the school of the email address you signed up with, so if that is wrong, or your school email has changed, email us.

How do I turn notifications off?

The iOS app does not send notifications yet, and it never asks for permission to. When favorite alerts arrive in a later version, they will stay off until you switch them on, and you can silence TrayPal any time in iOS Settings under Notifications.

How do I report a post or block someone?

Tap the ⋯ menu on any post, Poll or comment that is not yours, then Report or Block. Reports are reviewed within 24 hours. On the website, reviews have a Report button. The Community Guidelines say what is allowed and what happens to content that is not.

My sign-in code never arrived

Signing in sends a 6-digit code to your school email. Check your spam or quarantine folder first; some school mail systems hold new senders for a few minutes. If it still has not arrived, email us from that school address.

A menu item, allergen or nutrition number is wrong

Menu, nutrition and allergen data come from your school’s dining provider, and we do not check it. If you have an allergy, confirm with dining staff before you eat. To flag an error, email us the dish, the dining hall and the date.

How do I see or export my data?

Your profile, preferences, meal history and ratings are all visible in the app. For a copy of everything we hold, email us; we answer within 30 days.